Emergency Virtual Call Centre

Combine Remote Staff into a Cohesive Call Centre

Emergency Services Connect utilizes X-on's well established PhonePresence Call Centre solution to combine staff spread across various locations into a cohesive call centre. Base and field staff can be connected seamlessly and while using multiple communications devices.

A comprehensive feature set results in a virtual call centre that can rival and generally exceed the specifications of the most advanced call centre solutions on the market. Coupled with the knowledge that the system is constantly updated and won't suffer obselescence, Emergency Servoices Connect call centre renders the purchase of a hardware solution an outmoded concept.

Connecting Officers

PhonePresence creates community teams of officers and callers. For example, PhonePresence can target an officer�s blackberry device negating the need for them having to provide blackberry numbers to the public for direct access. Instead officers can log in and out of PhonePresence when they are on duty.

For details on the Call Centre feature set visit the dedicated PhonePresence site.